Insurance · Digital distribution
Connecting thousands of brokers to live insurance services
Lead business analysis and delivery support for standardised digital connections across five insurance lines — from premium calculation and application submission to automated policy issuance for eligible cases.
Role
Lead Business Analyst
Delivery responsibility
Demand clarification, prioritisation, functional specifications, development and test support, go-live, stabilisation and ongoing production support.
Critical complexity
The interfaces were delivered while legacy backends were being replaced progressively, requiring old and new product and system structures to coexist throughout implementation.
Outcome
Working digital services for premium calculation, quotations, application documents, signed submissions, document and portfolio queries, status information and digital insurance confirmations. Eligible cases can proceed through straight-through processing without manual intervention.